Wi-Fi > Troubleshooting [How To Collect System Information For Meter Support]

In some cases - Meter Support may request your system information in regards to your network connection to better help troubleshoot.

For MacOS

Please take a screenshot of the network details from your Macbook (hold the OPTN button + click the WiFi symbol on Mac). Please see the screenshot below for an example:

For Windows

1. Type cmd into the search on your taskbar and hit enter.
2. In your command line type ipconfig /all and hit enter.

Here you will see a section labeled Wireless LAN Adapter Wi-FI. Please see the screenshot below for an example:

If you are unsure of what section to take an image of:

1. Please highlight the whole output by left-clicking and dragging over the text.
2. Click on the Command Prompt logo on the top-left of the window and go to Edit > Copy.
3. Then paste the whole output in your response to us. 

Please see the screenshot below for an example:

Please also take a photo or send the text output of the command -

netsh wlan show interface

Example below: