Hardware > Access Points > Insights

Who can access this feature?

• Partner
• Company/Network Admins with write and read access
• Meter Support

Access Point Inisght Page

The Insights page of a Meter Access Point offers insights into the general health and status of the access point and its connected clients.

To view the insights page of an access point, log into the Meter Dashboard and navigate to Hardware > Access Points > [Click the Name of an access point].

The Insights page will look like the following:

• Filters - filters for a time period, SSID, or band (2.4 GHz or 5 GHz).
• Metadata - Information about the access point’s hardware, connection, and physical radios.
• Heartbeat/health stats - The heartbeat represents the access point’s overall health score for the last 30 minutes. This is calculated using the health stats listed below the heartbeat status. The heartbeat and stats are color-coded (green, yellow, or red) to represent health.
• Client Count - How many clients were connected to the access point at the given time.
• Usage - The total amount of data sent and received by clients connected to the access point.
• SNR - The average SNR of all clients connected to the access point.
• Data rate - The average data rates at which clients are connecting to the access point.
• Data traffic - The amount of unicast and multicast packets being sent and received by the access point.
• Channel Utilization - The percentage of time that the access point’s channel is being utilized at the given time.

A Note on the Data Representation

Unfortunately, it is not feasible to send all real-time data to the Dashboard as this would be incredibly resource-intensive. Instead, averages are used depending on your selected time filter. Up to 24 hours, data is represented in 5-minute intervals. The data point will contain the average of the last 5 minutes. After 24 hours the interval increases to 30 minutes. At 30 days, the interval increases to 1 hour. You may notice data appear to change selecting different time windows as averages will change for different intervals.

What to look for on the Insights Page

Large Client counts

In general, once an access point starts nearing 100 clients there could be some noticeable performance issues. However, this also depends on what the client devices are doing while on the Wi-Fi. On deployment - Meter plans capacity but we understand things may change. If you regularly have access points near or over 100 clients please reach out to Meter Support if you are experiencing performance issues.

Low SNR

A low average SNR among all clients connected to an access point could indicate unexpected attenuation due to environmental factors, or clients ‘sticking’ to the access point longer than they should. A low SNR impacts the overall Wi-Fi quality perceived by the client devices.

High channel utilization

High channel utilization will cause the Wi-Fi network to slow down as data needs to wait longer before being transmitted. Meter defines ‘high utilization’ as utilization sustaining at 60% or higher for more than several minutes.

If you have any questions about Access Points or need further assistance, feel free to contact Meter Support at support@meter.com or submit a ticket on the Meter Dashboard.