Settings > How to Configure Alerts [AP Link Speed]

Who can modify this feature?

• Partner
• Company/Network Admins with write access
• Meter Support

What does this alert mean?

The AP Link Speed alert is triggered when any Access Point (AP) on the network negotiates a link speed of less than 1 Gbps (e.g., 100 Mbps or 10 Mbps). This can negatively impact network performance and user experience, particularly in high-traffic environments.

A degraded link speed is typically caused by:

• Faulty or damaged Ethernet cables
• Poor quality or incompatible switch ports
• Environmental interference near cables or ports

What do I do if I receive this alert?

Meter Support will be proactively reaching out to you shortly. If you have not seen an email come in from Support yet, please open a ticket by logging into dashboard.meter.com and clicking on the support button found on the bottom left of the page. or email support@meter.com

How to investigate and resolve

1. Check link speed on the Dashboard
   • Navigate to Hardware > Access Points
   • Select the impacted AP (identified in the alert)
   • Under the Active connection section, verify the negotiated link speed. If it shows 100 Mbps or less, it confirms the alert condition.
2.  Inspect the cabling and the Switch Port
   • Ensure the cabling is properly secured on the AP and Switch end. Reseat both ends
   • Cable Test 
     • Conduct a cable test on the switch port where the AP is patched in. 
     • 
3. If the cable test fails or the AP continues to report 100 Mbps or less link speed, please reach out to Meter Support
   • Open a support ticket via the Meter Dashboard

• Or email support@meter.com
  
  

If you have any questions about the Alerting or need further assistance, feel free to contact Meter Support at support@meter.com or submit a ticket at meter.com/support.