Settings > How to Configure Alerts [ISP Outage]

Who can modify this feature?

• Partner
• Company/Network Admins with write access
• Meter Support

What does this alert mean?

An ‘ISP Outage’ alert will trigger if an ISP connection is below 20% quality for more than 5 minutes. Quality is a measurement of returned successful pings from well-known hosts. This value is displayed on the Network Insights page.

What do I do if I receive this alert?Meter Support will be proactively reaching out to you shortly. If you have not seen an email come in from Support yet, please open a ticket by logging into dashboard.meter.com and clicking on the support button  

or email support@meter.com

Reboot ISP equipment

If possible, the ISP equipment should be rebooted. Occasionally, this can be done remotely by the ISP. If a remote reboot isn’t possible, it must be physically power cycled. 

If you need assistance identifying this equipment, please contact Meter Support.

Contact the ISP

If Meter handles your ISP billing and support, Meter will reach out to the ISP on your behalf and provide updates.

It is Meter’s top priority to ensure that the network is up and running. Please contact Meter Support by opening a ticket in the Meter Dashboard. 

Or email support@meter.com anytime you believe you are experiencing an outage.