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How to perform the Speed test

1. Please perform a speed test using speedtest.meter.network

   This test determines the local network's health to the meter gateway.

   Explanation: This speedtest is local, meaning that it only measures the Wi-Fi connection between your system and the Meter equipment on site. The results will be different than a speed test using a service on the internet. We ask for both test so that we can compare the differences

2. Please provide us with an Internet speed test on fast.com

   This test will determine the overall connection health to the internet.

   Explanation: This test is performed using a service outside your local network. This test will show different results from the one taken using speedtest.meter.network.

How to check Mackbook Wi-Fi information

1. On your Mac

   • Press and hold the Option key, click the Wi-Fi status icon in the menu bar

   • Take a screenshot of wifi details

   

2. On Windows

   • Type cmd into the search on your taskbar and hit enter.

   • In your command line type ipconfig /all and hit enter.

     • Take a screenshot of the output

       

   • Type netsh wlan show interface

     • Take a screenshot of the output

       

How to locate the Floorplan for your office

Providing the location of where the issue is occurring in your space can help the Meter Support team resolve the issue faster and more efficiently. You can find the Floorplan on the Meter Dashboard

• Log into Meter Dashboard: dashboard.meter.com

• Navigate to the Access Points tab on the left

• Floor plans are available on the top under "Floor plan"