Report an Issue

Critical: Network or Wi-Fi down and no workaround

Major: Major functionality is severely impacted

Medium: Partial, non-critical functionality is impacted,

Low: All other requests, general questions, no impact on network operation

Instructions

How to perform the Speed test

How to check Mackbook Wi-Fi information

How to locate the Floorplan for your office

Please choose your issue below

Your email address

Reported Severity*

Critical: Network or Wi-Fi down and no workaround, Major: Major functionality is severely impacted, Medium: Partial, non-critical functionality is impacted, Low: All other requests, general questions, no impact on network operation

What type of issue are you experiencing?*

Wired, Wireless, Dashboard or something else?

Type of issue*(optional)

Device MAC Address*(optional)

MAC Address of the Meter Device

Subject*

Location*(optional)

Attach the screenshots of the internet speed test(optional)

See the instructions on the left side on how to test the internet speed.

Attach the screenshot of the Wi-Fi information(optional)

See the instructions on the left side on how to find the Wi-Fi information.

Where did the issue occur?*(optional)

Provide us with the information like Block number, floor number, room number, etc. & mark it on the floorplan.

Attach the floor plan by marking the issue location(optional)

See the instructions on the left side on how to download the floor plan.

How are you connected over the wired connection (in the wall port? Or a switch?)*(optional)

Description*

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here